Shipping policy

SHIPPING & DELIVERY

ORDER PROCESSING

Orders are processed within 2–3 working days from the date they are placed. Once your order has been processed, it will be dispatched using your chosen shipping method at checkout.
Please note that orders are not processed or shipped on weekends or public holidays.

If further security checks are required, processing may be delayed until the requested information is provided.

Please ensure the correct items and sizes are in your basket before completing your purchase and that all delivery details are accurate, as we are unable to make changes once an order has been placed.

PRE - ORDERS

Some items may be available on a pre-order basis. Please refer to the product description for estimated production and dispatch timeframes before placing your order.

Please note that shipping timeframes begin once your order has been dispatched, not when the order is placed.

UNITED KINGDOM

DHL Express (next working day after dispatch) - £8.95
Royal Mail (24 hours after dispatch) - £4.99
Royal Mail (48 hours after dispatch) - £3.95

INTERNATIONAL

DHL Express Europe(delivery aim 1-3 business days) - cost calculated at checkout

DHL Express USA & Canada(delivery aim 2-3 business days) - cost calculated at checkout

DHL Express UAE(delivery aim 2-3 business days) - cost calculated at checkout

DHL Express Rest of World(delivery aim 3-5 business days) - cost calculated at checkout

TAXES & DUTIES

We do not bear any responsibility for additional shipping charges incurred, including import taxes and customs. Please research your country’s shipping terms before placing your order in order to avoid unexpected charges. In the event that the customer refuses the package, they will be liable for the initial shipping costs, any applicable import duties or taxes, and the expense of returning the order parcel to our warehouse. Once the shipment has been received at the warehouse, this sum will be deducted from the refund for your order.

DELIVERY LIABILITY

Once a parcel has been marked as delivered by the courier to the address provided at checkout, responsibility for the parcel transfers to the customer.

Zende cannot be held responsible for parcels that are lost, stolen, or damaged after delivery has been confirmed. This includes situations where the parcel has been left in a safe place, with a neighbour, or unattended at the delivery address.

By placing an order, you agree to the courier delivering the parcel according to their procedures. If no one is available to receive the parcel, the courier may leave it in a secure location.

We strongly recommend ensuring someone is available to receive the parcel or selecting a secure delivery option where possible.